Suncorp – Covid-19 customer support

How can we help as strategic mortgage brokers? 

Here are some ways that we can help as your strategic mortgage broker: 

  • Refinancing to a lower interest rate or interest-only repayments, especially whilst your income is unchanged. 
  • Releasing equity to give you cashflow if your income may be affected. 
  • Debt consolidation to make repayments manageable. 
  • Advice regarding your mortgage or buying a new property.  

Now is the best time in your lifetime to refinance and save yourself interest, increase cash flow and maximise your cash runway. 

Call us on 1300 896 045, email us directly or contact us here.

How can we help as a private banking team? 

  • Help you with extending your Interest only period with the bank and assist you through the process. 
  • Help you with fixing your loans to get the best of the rates cut offs that have been passed on by RBA. 
  • Negotiate better discounts from the banks for your loans. 
  • Contact lender to see what they are offering for mortgage relief. 
  • Remember, if you ever have any questions or need assistance with your lending, please feel free to contact us anytime. Think of us as your private banker for all of your lending needs.  


An update from Suncorp

Personal banking customers

We have a range of measures to support customers and we want to help you.

If you’re facing hardship, please submit a financial assistance request form.
Learn more about support when you’re experiencing financial difficulty.

Suncorp is offering our lending customers impacted by COVID-19 the following on an “opt-in” basis:

Repayment Pause:  A deferral of repayments for all home loans, for a period of up to six months (interest will be capitalised).

Move to Interest Only: Conversion from principal and interest repayment structure to interest only for a period of time for their home loan.

Cashback: Customers who have made additional repayments on their variable home loans are able to access cashback (up to the value of the advance repayments minus the value of one month’s repayment) to assist them with expenses. For fixed rate home loans, customer need to make a special request for Suncorp to grant an exception, allowing them to access cashback on their loan.

Modify Repayments: Customers who have made additional repayments on their home loan and are ‘in advance’ and are able to reduce or suspend their repayments (up to the value of their advance payments).

You can call the Suncorp Customer Care team on 13 11 55 (Monday to Friday, 8am-6pm Mon-Fri AEST)

Business banking customers

  • Reducing the interest rate for existing Business Essentials variable loans (fully secured) to a maximum rate of 3.69% p.a. for residentially secured lending and a maximum rate of 3.99% p.a. for commercially secured lending. This move saves our small business customers an average of $1,300 p.a..
  • Removing all business account transaction and online international transfer fees on our business deposit accounts from 3 April 2020. This follows Suncorp’s move earlier this month to remove all account keeping fees for business deposit accounts.
  • Lowering the Small Business Overdraft and Small Business Line of Credit interest rates by 0.30% p.a..
  • Reducing the Business Essential base variable rate for new lending to small businesses by 0.30% p.a. and reducing fixed rates for the following terms (0.30% higher for commercially secured lending): 3.29% p.a. for one and two years; 2.99% p.a. for three years; 3.59% p.a. for four years; and 3.69% p.a. for five-years.
  • Offering a six-month deferral of principal and interest repayments for small businesses affected by COVID-19. To apply, please submit a financial assistance request form (PDF 168Kb).

Learn more about support when your business is experiencing financial difficulty.

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