Privacy Policy

We collect personal information about you, to provide you with our Property Planning, Mortgage Strategy & credit advice services. The information is required to assist us in preparing a Property Plan, Mortgage Strategy, loan application and locating an appropriate lender.  If your information is not provided prior to our initial consultation, we may not be able to have a meaningful meeting.

We are committed to protecting the privacy of your personal information. In 2018 we underwent a full cyber security review with our IT company and two independent consultants. We have confirmation that we maintain some of the highest standards set out by the Australian Cyber Security Centre as confirmed by our IT contractors. Among some of the measures in place are multifactor authentication, advanced threat protection, password encryption, secure external DNS lookups and all Microsoft security patches applied within 48 hours of release. Any personal data collected is accessible by our offshore team in Nepal for processing and is stored in the cloud, the same procedures apply to our offshore team.

Stringent procedures ensure that your personal data is protected at all times. In the extremely unlikely event that we suspect that there has been a data breach that may cause you serious harm, we will take all reasonable steps to assess if your data has been accessed or lost, and if this information being accessed or lost may cause you serious harm. This assessment will always be completed expeditiously and within 30 days. If we find that there has been a data breach that has the potential to cause you serious harm, this will be reported to the Office of the Information Commissioner and you directly.

Should you proceed with our ‘multi-award winning’ Property Planning and mortgage services, we may disclose your information to other organisations to fulfil the purposes identified (or reasons related to those purposes) in this agreement. We may also contact various organisations that have information about you and your associated companies to obtain information needed to provide our services. The types of organisations may include:

  • Lenders, mortgage insurers, valuers, our aggregator, deposit bond providers, insurance providers and other mortgage intermediaries.
  • Credit reporting agencies (such as Equifax).
  • Government organisations as requested by law.
  • Other organisations who assist us (eg: printers, mailing houses, lawyers, debt collectors, accountants and external contractors).
  • Your appointed advisors (such as your solicitor, conveyancer, accountant, financial planner real estate agent, buyer’s advocate, your partner or any persons acting on your behalf.
  • Your employers (employment and salary confirmation or an employment letter).
  • Your partner, guarantor(s) or any persons acting on your behalf.
  • Any other organisations not mentioned above which hold information about you that we require to provide our services.

You can gain access to the information we hold about you upon request. We will hold the information securely and may destroy our records in accordance with established industry document retention practices or as permitted by law. If you would like further information in relation to our Privacy approach, please contact us.

From time to time, we will use your contact details to send you direct marketing communications from Property Planning Australia that are relevant to the services we provide. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications. You can unsubscribe by notifying us and we will no longer send information to you.