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Reproduced with permission.
When it comes to client satisfaction, we put our money where our mouth is by utilising the highly respected Net Promoter Score feedback system, which is the preferred method used in services industries around the globe.
We ask you for feedback at three important junctures during your experience including new clients and existing clients receiving our ongoing banking, mortgage strategy and property planning support.
With Net Promoter Score you can sit anywhere from minus 100 to plus 100. Therefore 0 is an average result. For context major lenders average minus 9.84 and mortgage brokers average 12. Therefore a score of 50 is considered exceptional.
So, I bet you are thinking, yes, yes, that sounds complicated……so please tell us your score guys?
…drum roll please…
At the end of June for the calendar year of 2017 our score sits at 90.
Outstanding customer service is fundamental to our team and we thank you for providing such positive feedback. We look forward to continuing to support you and your friends and family in making great Property Planning and Mortgage Strategy decisions into the future.
David Johnston is the founder of Property Planning Australia and the author of ‘How to succeed with property to create your ideal lifestyle’ and ‘Property for life – using property to plan your financial future’.
