Net Promoter Score Explained

For those of you not aware of Net Promoter Score, basically you are asked for a score of 1-10 on how likely you are to refer the service.

We ask for our clients for feedback at three important times of there experience with our service, whether an active client or an existing client receiving ongoing service.

Based on the results you receive a score of 1, 0 or -1 and then a multiplication is done that means that your score can range from anywhere between negative 100 to plus 100.

As soon as someone gives you an 8, it is impossible to score 100. A 6 or low starts taking you in the negative.

For context the industry average scores for major lenders is -9.84.

A score of 50 is considered exceptional.

 

By |2018-05-22T15:52:44+10:00May 17th, 2017|

About the Author:

David Johnston
David is the Founder and Managing Director of Property Planning Australia, author of ‘How to Succeed with Property to Create your Ideal Lifestyle’, co-author of ‘Property for Life – Using Property to Plan Your Financial Future’ and a widely-published media commentator. With more than 20 years of experience, David is passionate about educating others to make informed, and ultimately, more lucrative property investment decisions. David established Property Planning Australia in 2004 – with the vision to educate and empower Australians to make successful property, mortgage strategy and money management decisions.  Property Planning Australia’s operations have earned acclaim and national industry awards for its unique fusion of property planning, education, money management, mortgage strategy and risk management. All supported by multi award winning customer service.
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