Firstmac – Covid-19 customer support

How can we help as strategic mortgage brokers? 

Here are some ways that we can help as your strategic mortgage broker: 

  • Refinancing to a lower interest rate or interest-only repayments, especially whilst your income is unchanged. 
  • Releasing equity to give you cashflow if your income may be affected. 
  • Debt consolidation to make repayments manageable. 
  • Advice regarding your mortgage or buying a new property.  

Now is the best time in your lifetime to refinance and save yourself interest, increase cash flow and maximise your cash runway. 

Call us on 1300 896 045, email us directly or contact us here.

How can we help as a private banking team? 

  • Help you with extending your Interest only period with the bank and assist you through the process. 
  • Help you with fixing your loans to get the best of the rates cut offs that have been passed on by RBA. 
  • Negotiate better discounts from the banks for your loans. 
  • Contact lender to see what they are offering for mortgage relief. 
  • Remember, if you ever have any questions or need assistance with your lending, please feel free to contact us anytime. Think of us as your private banker for all of your lending needs.  


An update from Fristmac

Hardship Policy

As a group, we will continue to monitor this unfolding situation with a focus on what support we can offer to our customers who are experiencing job loss and hardship. We are putting the customers most impacted by this crisis at the front of all that we are doing and the decisions we make.

Our existing hardship policy is well suited to the current crisis, offering:

  • a repayments holiday for three months
  • the option to extend for a further three months

In response to the COVID-19 crisis, we have assigned additional local staff to our Hardship Team so we can speak to each customer personally and work through a solution to their individual circumstances.

If you are experiencing hardship, please call us directly on 13 12 20 and one of our Hardship Consultants will help you with consideration and empathy.

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