Citibank- Covid-19 customer support

How can we help as strategic mortgage brokers? 

Here are some ways that we can help as your strategic mortgage broker: 

  • Refinancing to a lower interest rate or interest-only repayments, especially whilst your income is unchanged. 
  • Releasing equity to give you cashflow if your income may be affected. 
  • Debt consolidation to make repayments manageable. 
  • Advice regarding your mortgage or buying a new property.  

Now is the best time in your lifetime to refinance and save yourself interest, increase cash flow and maximise your cash runway. 

Call us on 1300 896 045, email us directly or contact us here.

How can we help as a private banking team? 

  • Help you with extending your Interest only period with the bank and assist you through the process. 
  • Help you with fixing your loans to get the best of the rates cut offs that have been passed on by RBA. 
  • Negotiate better discounts from the banks for your loans. 
  • Contact lender to see what they are offering for mortgage relief. 
  • Remember, if you ever have any questions or need assistance with your lending, please feel free to contact us anytime. Think of us as your private banker for all of your lending needs.  


An update from Citibank

If you’re impacted by COVID-19, contact us for assistance that may be available to you. Effective Monday March 9, 2020 for an initial thirty days:

  • For Retail Bank Customers: Fee waivers on monthly service fees; waived penalties for early CD withdrawal
  • For Retail Bank Small Business Customers: Fee waivers on monthly service fees and remote deposit capture; waived penalties for early CD withdrawal; Bankers available after hours and on weekends for support

In addition, we have a range of existing assistance programs, including:

  • For eligible Credit Card Customers: Credit line increases and collection forbearance programs
  • For eligible Mortgage Customers: A range of hardship programs through our service provider, Cenlar FSB. Please contact them at 1-855-839-6253 Monday to Friday 8:30am to 8pm ET and Saturday 8:30am to 5pm ET

If you have been directly impacted by Covid-19, supporting documentation will be waived for these applications.

For more information, visit the citibank website. 

Please note that as we respond to each of our customers, wait times may be longer than usual. We appreciate your patience and understanding. If you currently work with a Banker or Financial Advisor, feel free to contact them during their regular business hours.

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