If you’re impacted by COVID-19, contact us for assistance that may be available to you. Effective Monday March 9, 2020 for an initial thirty days:
- For Retail Bank Customers: Fee waivers on monthly service fees; waived penalties for early CD withdrawal
- For Retail Bank Small Business Customers: Fee waivers on monthly service fees and remote deposit capture; waived penalties for early CD withdrawal; Bankers available after hours and on weekends for support
In addition, we have a range of existing assistance programs, including:
- For eligible Credit Card Customers: Credit line increases and collection forbearance programs
- For eligible Mortgage Customers: A range of hardship programs through our service provider, Cenlar FSB. Please contact them at 1-855-839-6253 Monday to Friday 8:30am to 8pm ET and Saturday 8:30am to 5pm ET
If you have been directly impacted by Covid-19, supporting documentation will be waived for these applications.
For more information, visit the citibank website.
Please note that as we respond to each of our customers, wait times may be longer than usual. We appreciate your patience and understanding. If you currently work with a Banker or Financial Advisor, feel free to contact them during their regular business hours.